Jake is always very responsive to any issues that arise. If there is an immediate need for service, Jake always finds a way to get over to the office. If he isn't immediately available, Steve comes and starts trouble shooting the problem right away. When we were having connectivity issues recently with our laptops, Jake made himself available after hours via telephone to troubleshoot the problem. Because it was occurring from remote locations, it wasn't possible to fix in the office. Jake was able to quickly and effectively resolve the problems with several different laptops in one quick after hours service call! We love you guys and have enjoyed our many years of work together! Thanks for everything!